Business process description

  • Call center integration
  • e-order (WCF, EDI/XML, CSV)
  • WWW -order, offer requests
  • Regular orders
Order
  • Offer
  • Order confirmation
  • Resourcing (vehicle, driver, subcontractor)
  • Real-time monitoring
    • GPS (map)
    • Vehicle state (available/reserved)
Planning
  • Shift lists
  • Work orders
  • Freight bills
  • Parcel notes
  • SMS reminders
  • Paper prints
  • Web browser
  • Phone
  • Tablet
  • Mobile computer
Messaging, entering actualizations
  • Order actualizations
  • Additional payments (defined in freight contract)
  • Worktime tracking
  • Allowances
  • Receiver signatures
Actualizations
  • Delivery confirmation
Invoicing, salary calculations, accounting
(subcontracting, internal accounting)
  • Invoices
  • Internal accounting, subcontractor accounting
  • Payslips, salary report, salary payments material
  • Sales invoices/bookkeeping material to accounting agency