Order

Your company's total transport capacity (estimated, not planned orders vs. free resources) can also be taken into account when entering orders. Overbooking is also supported. Possible changes in order handling is taken into account with a additional info related to order, which is displayed in approval of the order actualization, and also in the approval of shifts (possible additional shift bonus etc., change in order's driver or vehicle). You can also import customers and freight orders from CSV- or EDI/XML -file into the system using a easy-to-use tool.

Order's estimated target time is automatically set when entering orders (can also be set manually). Task list displays late departures and delayed parcels, and office's departure list displays orders which are soon to be late (if you have a separate screen for departures).

For freight, order can be divided into internal transfer loads (cargo manifest), and to several transitions with vehicle changes (A -> B -> C). When all transfer loads are transported, the original order is invoiced. Miles ERP also includes transit pool, which evenly and automatically distributes orders between different units and vehicles.

Delivery confirmation can be sent automatically when transit is finished, or when receiver signs freight bill as received. Receiver signs signature to windows tablet (requires sharp stylus pen). You can download the software for signature collection from deployment page. Driver logs on to tablet with own credentials. Network connection is required.

Call center integration

  • Customer calls the office staff, who enters the order into the system.
  • Customer identification and picking calls from the call center can be integrated into the system.
  • e-Order

    • Customer's ERP is seamlessly integrated to Miles ERP using a WebService (WCF), or orders are imported from a file (EDI/XML, CSV).

    WWW-order/company homepage

    • Orders/offer requests from Internet (www-page/your company's homepage).